Shipping and Returns

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.  You are required to pay the return shipping.
1. Please email info@winterfaithco.com to request a refund and we will assign you a tracking number.
2. Mail your returned item to:
     Winterfaith, LLC
     5513 W 11000 N
     Box# 444
     Highland, UT 84003 
3. Include in your package a signed letter stating the reason for your return, the return tracking number, and the original receipt. 

Return Exceptions

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

There is no restocking fee; however, we do not refund the original shipping and handling that you paid on the order. .

Exchanges

If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping..

Payment Policy/Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express, Discover)
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded. 

Shipping Policy/Turnaround

We try to ship all orders within two (2) business days; however, to protect our natural resources we do not carry excessive stock on our products.  Some of the products are made only after your order is placed.  For this reason, you may have a delay of a few weeks before your order is shipped.  If this is the case, we will notify you of the timing of your order and shipment.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Partial Orders

If an item goes on back order, we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.